Since opening its doors in April 2009 Ruby & frank has rapidly established itself as a ‘must visit’ gem in the North east. We love fashion and so do our customers, we don’t take ourselves too seriously but at the same time we’re not afraid of excess and we are always moving forward inspiring you to add more ‘quirk’ to your wardrobe, we offer an exciting and affordable alternative to the High street, constantly searching out those ‘under the radar’ must have labels, beautiful jewellery and inspiring accessories!

So many visitors come to beautiful Tynemouth village with its fabulous beaches, castle, markets, cool shops and cafes; we’re dedicating this web-site to all the visitors who ask us when we’re going to open up a shop in their home town!

We’d love to meet you all but if you can’t get to the store we hope you love the website just as much and keep checking out our latest finds.

XXX Ruby & Frank

21 thoughts on “About

  1. Hello, I’ve been trying to purchase an item this evening but cannot seem to pay via PayPal on your website for some reason. Is there any way I could reserve an item by paying over the phone on Monday morning and then I would come and collect? If you could email me and let me know @ staceyhogg@hotmail.com thank you! Stacey x

    1. Hi, sorry you had some problems with Pay Pal, can see that you’ve ordered on line now, your order will be with you Monday. Thanks for shopping local.

  2. Hi I placed an order 22/11/20
    But I have not received it, how long does delivery generally take?
    Kind regards

    1. Hi, your order has been processed and packaged, all deliveries are sent by first class mail and usually takes a few days, occasionally longer? I will check your royal mail tracking number tomorrow when back at work and get back to you asap. Jill

  3. Thank you Jill
    Looking forward to receiving my order

    1. It would have been sent same day depending on time of order, or Thursday, unless it has been accidentally placed with click & collect, I will check when I get to work. We have been incredibly busy during our Christmas shopping discount!

    2. Please accept apologies, your parcel had a slight delay waiting for an item to arrive back in stock, it was dispatched yesterday but may have missed last collection in village! Defo in post 1st class royal mail though.

  4. Ok thanks will look out for my order and will msg to confirm receipt ?

    1. Hi
      Received my order today thank you!!

      1. Great, sorry about the delay.

  5. […] in Tynemouth, you could try Ruby & Frank Boutique on Percy Park Road for women’s and men’s wear , Flamingo and Finch in Percy Park Road […]

  6. Hi I just ordered the gorgeous Zain’s art house pink leopard dress in an 8 because it didn’t give a 6 as an option. If you do happen to have it in a 6 that would be me my preferred size please. Thank-you

    1. Sorry we don’t have a size 6, the 8 has been delivered this afternoon.

  7. Dear Ruby and Frank I’d like to buy the pink leopard print bag strap please but could I use £10 on a card and £5 gift vouchers, since I have no code or number on my.voucher, could I order this strap and when I pick up from store, give you the gift voucher in person on collection? I didn’t see this strap in store today, so just wondering what the best plan is? Many thanks Janie x

    1. Hi, sorry the pink leopard bag strap is currently out of stock. We are reordering Monday, i’ll let you know as soon as we have them in store again (hopefully next week), it’s fine to give us the gift voucher on collection.

  8. Hi have a number of items in my basket. Having problems checking out but no answer when I ring the landline number on the website. You will be closed by the time I finish work so not able to come into the shop.

    1. Hi, what’s happening when you try to check out, you can use paypal or register as a guest and use your card?
      Probably too busy to pick up phone today!

      1. What’s your name?

    2. Hi, what’s happening when you try to check out, you can use paypal or register as a guest and use your card?
      Probably too busy to pick up phone today!

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